Sony: Failure Rate is “Less Than 1%”
Last week, Sony set console sales records in North America by selling through over one million PlayStation 4 consoles and as is the case with every new hardware launch, gamers reported problems with their consoles. This was cause for concern for anyone about to drop $400+ on a new console, but according to Sony in a recent statement to TechRadar, the failure rate is “less than 1%”.
“There have been several issues reported, which leads us to believe there isn’t a singular problem that could impact a broader percentage of PS4 units,” states a SCEA spokesperson.
“We also understand that some units were reportedly damaged during shipping. The number of affected PS4 systems is less than 1%, which represents a very small percentage of total units shipped to date and is within the expected range for a new product introduction.
“We understand the frustration of consumers that have had a problem and are working with them and our retail partners to help troubleshoot issues and ensure affected units are exchanged.”
While it’s unfortunate that some gamers have had trouble with their PlayStation 4 hardware, having a failure rate lower than 1% is a great achievement considering how many consoles have been sold. It’ll be interesting to see how much that number rises or lowers in the coming months.